All of our custom orders from the weeks live sale go up on Sunday morning.
Once you're on the website you click the search bar and type in your Instagram/TikTok username, which is the name next to the @ symbol. From there you can check out and pay for your order. Keep in mind that the listing for that week will be deleted the following Friday. So we ask you to please look at your list and confirm it. If there are any problems with your invoice please contact us and do not pay until they are fixed.
If everything looks good on your list please pay your invoice within 24 hours. Tuesday morning starting at 8:30 AM, orders start to get pulled to be packaged. If you want your items to be shipped quickly then pay for your invoice as soon as possible.
If you are late paying for your invoice then you will run the risk of your order being canceled. If you are having personal problems paying for your invoice please reach out to us and we can work something out with you. If you ghost us you can expect to be blocked on all pages. You will have until Thursday to pay for your order. If you do not make payment, your order will be canceled and you will be blocked from participating in the live sale. Your crystals that you had claimed will be sold as abandoned carts on Friday.
Yes our rules for payment are strict, but if you can't take us seriously then we won't take you seriously. 15% - 20% of orders per week go unpaid. An extraordinary week can be just 10%. We have never in our entire time doing live sales had 0%. Everyone at the warehouse works hard to complete a week of orders and the live sale teams lose out when an order doesn't get paid. The customers who wanted to claim those pieces lose out. I don't think we will ever get to 0%, but if you care about Forgotten Rarities and the people who run the show, you will pay for the things that you claimed. Please claim responsibly.
New Customers Attention:
If you are a new customer to Forgotten Rarities and you claim a lot of items quickly, we will ask you to pay a percentage of the items claimed before the invoice due date. We will stop you from claiming until the percentage is paid. We do this to not allow trolls to waste our time with a fake order. Once the percentage is paid for we will allow you to continue to claim in the live sale.
We unfortunately do not hold live sale orders. However, since we are live 5 days per week customers will have an open order for those 5 days. The order will be ready for purchase on Sunday. The following Tuesday will start with fresh carts.
Weekly live sales force us to have to delete old live sale listings each week. If we didn't delete the old live sale listings we would have thousands of old live sale listings lagging our website. Even though we have all of our live sale claims logged in our records, it will help a lot if you can screen shot your list. Old live sale listings get deleted as the new ones go up. So on Sunday you can expect old listings to be deleted.
Sending photos of carts after the live sale is something that we normally do not do. We ask for our customers to remember and screenshot their claims throughout the week. If there is an error on your list due to a typo or a simple mistake, please do not pay for your order and wait for us to respond. We will investigate what went wrong and fix it as soon as we can.
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